Consumers are now responsible for purchasing their own supports and self-manage their finances with specific roles and responsibilities as part of their individualised NDIS plan.
There was a prototype already made to find workers via a directory with limited functionality and little market research. I was consulted to prescribe an approach to deliver a service within community care designed to accommodate a self-directed care model in nine weeks.
Find out how NDIS is impacting care recipients, carers, families, individual care providers, organisations and what opportunities exist for innovation and design prototypes to test in the market making.
Conducting a half-day workshop with stakeholders, looking into the rationale, basing our analysis & logic for making better decisions that go into planning, designing, resourcing that will guide our approach, understand challenges, focus areas, activities, principles and how to measure success?
In partnership with Bendigo Health who provided us with five full-time carers and five people with various disabilities.
Through extensive community research, I gained an in-depth understanding for participants experiencing the NDIS at every stage and what opportunities exist for innovation?
I was fortunate enough to speak with two full-time carers who have an 11-year-old child who has autism and was kind enough to allow me to illustrate their story.
The range of services, care plans and the complexity of health can be overwhelming so designing the right information allowing people to access the right care to reach their goals and aspirations was an amazing challenge. Via a range of activities, our focus group assisted in organising what information was important and when.
Care Recipients & Full-Time Carers
Individual Care Provider
Prototype a mobile application for full-time carers and care recipients with a disability to find carers providing and services, find news based on their disability, purchase products and browse their budget or transaction history.
Design a web portal for organisations to list their locations, workforce, services based on location, an e-commerce experience featuring their products, list, communicate and approve individual provider requesting to join, promote services and more.
Design an individual provider App allowing workers to list services, skills, qualifications, communicate and link to organisations, communicate to care recipients, receive/manage bookings and promote their profile allowing
With insights from the research on hand, I began to design a vast array of concepts, illustrations and flow diagrams placing these ideas into the hands of product teams, stakeholders and clients that informed better product improvements.
I designed three applications consisting of a:
The prototypes had a significant impact via our usability testing when asking users how would they rate this experience, the average was 9/10.
Presenting the research, prototype and usability findings to Telstra’s Health’s Innovation Council got an overwhelming response.
The next steps were to design a commercial model, dig deeper into revenue streams and design a new team capable of building the solution.