Is the way you operate directly affect service performance?
We scan your organisation's resources, processes, flows, materials & design an experience that will improve your employee experience that will indirectly lead to rewarding customer experiences.
I have helped organisations with strategic alignment & evaluation methods to take action
These days, the notion that organisations will sign-off anything without evidence is nonsense. As much of an advocate of Human Centred Design (HCD), organisations struggle to use HCD methods in their day-to-day processes. Moreover, organisations need better evaluation methods for making products & services people need over the marketing of HCD.
Supercharging cultures in design-thinking & doing
I have assisted a variety of organisations and teams to be their best by discovering how to be leaner, faster and more successful with their products, services and business innovation initiatives.
SERVICE DESIGN INSTRUCTOR
I aspire to inspire and help the next generation of problem solvers from different disciplines to work together and achieve rewarding and meaningful outcomes for society and the future.